Need Help? Having trouble doing something on the site? While we have tried to make the site as easy as possible, we know that sometimes users can become confused or have technical difficulties.
Email us at support (at) thenextbigwriter.com. We will respond to Premium Members within 24 hours. For Basic Members we will do our best to respond in a timely mannere but due to the volume of inquiries, we cannot guarantee our response time.
All Premium Member Accounts also come with a free 20 minutes of on-phone support. For basic accounts, the fee is $20 for 15 minutes of on-phone support. If the problem is not resolved, you will not be charged.
Site Help Resources
Online Help Forum
Email Support - support@thenextbigwriter.com - (We do our best to respond to Premium Members within 24 hours)
Still Need to Call?
Call Sol at 617-264-0321
If no one answers leave a message with your number and the best time to call and we will get back to you. Or, you can email us your availability and we will schedule phone support.
